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Complaints

Complaints

Do you have a serious complaint? Why not make a complaint?

NHP Education Consultants aims to provide the highest standards of service to its students, associates and partner institutes. If you have any complaints about our service that has been provided, you are most welcome to make a complaint and we can ensure you that immediate action would be taken to solve the problem provided the complain(s) are justifiable.

Our complaints procedures cover all aspects of our services including:

  • Misinformation about academic programmes
  • Misinformation about institutions and Awarding Body
  • Advice and counselling given on admission and visa application
  • Response time of a query and the response itself
  • Office environment and staff conduct of behaviour

How to make a complaint:

You must have to make a written complaint and must clearly state what about your complaints are. You may also state what outcome you are expecting to have. You must produce evidence to justify your complaints that will enable us to take appropriate action.

How your complaint(s) will be processed:

  • We will ensure your confidentiality.
  • We will take initiatives immediately and give you a response within 7 working days.
  • If we need more time because of the complexity of the issue, we will let you know within 3 working days.
  • Any rude or abusive emails, calls or letters will not be replied.

We consider all complaints seriously. If you are not happy with a specific aspect of our service, please tell the member of staff you are dealing with. Our staff will do all they can to resolve the problem. If they fail to satisfy your concern, then please contact the CEO: pallab@nhpeducationconsultants.com

You must provide your full name, address, NEC Reference Number (if any), phone number / fax number, e-mail address.

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